Airport Shuttle FAQs and Policies

Important Policies

• Our luggage policy is three average sized pieces per person as per airline specifications.
• Oversized or additional luggage is subject to an additional fee. (Please note: our vehicles cannot handle equipment or large items.)
• Shuttle tickets are non-refundable.
• Airport Shuttle is not responsible for lost or unused tickets.
• Handicap accessible vehicles are available, but require a 1-week reservation prior to arrival. Please call our reservations department at (866) 596-2699 for assistance.
• Travelers must provide their own child car seats or booster seats. Airport Shuttle does not provide child car or booster seats.

Frequently Asked Questions

What is an airport shuttle?
We are an on demand shared ride van service. We use big vans with lots of storage. We understand the stress of air travel, and our reliability and advance reservations reduce that pressure.

What is your service area?
We serve locations in the French Quarter, downtown area, Central Business District (CBD), Warehouse District (near the Convention Center) and uptown New Orleans.

Can I return with your service?
Yes, we will pick you up at any location we serve.

How do I find your van?
See our FIND THE VAN page.

What hours do you operate?
We operate from 6:00 a.m. to 9:30 p.m., 365 days a year.

How do I make a reservation?
When you have your flight info, call (866) 596-2699.

When do I make a reservation?
As soon as you have your flight info.

Do you accept credit cards?
We accept VISA, MasterCard, American Express and Discover.

Can you offer even lower fares to large groups?
Yes. Check with your meeting planner/event planner to see if an account has been set-up. If you are the planner, call (866) 596-2699 and using our automated phone system select option 2 for our Group Sales Department.

Is Airport Shuttle a national company?
We are a member of the GO Airport Shuttle network -- the world's largest network for rides to & from airports. When planning your trip, just visit www.goairportshuttle.com for all of your rides in and out of airports.

Are you just airports?
Yes and No. Airport Shuttle is only permitted to provide transportation to or from the Louis Armstrong New Orleans International Airport. However, if your travel needs require other forms of transportation or services one of our other divisions can surely fill your needs.

For questions or more details call (504) 522-3500 or (866) 596-2699.

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