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UPDATE: Due to the ongoing situation we are closed until further notice, click HERE to learn more

Coronavirus Closure

Posted on: Mar 17 2020

 

In accordance with the new advisements from state officials, we will cease tour operations on Airport Shuttle, Jean Lafitte Swamp Tour, the Paddlewheeler Creole Queen, and the Riverboat Louis Armstrong until further notice. Due to the drastic negative impact of the Coronavirus on our tourism companies’ revenue and the near-term future business outlook, we are presently not able to offer a refund. When conditions improve and our income stream stabilizes, we will provide refunds to our guests in the order the requests were received. We apologize for not being able to return your payment at this time, but we can offer the chance to re-schedule your activity at any time in the future with no expiration on credit of a previously paid for tour, provided that is an option. We appreciate your business and patience with this unprecedented situation.

New Orleans Paddlewheels remains resolute in providing cherished entertainment, amusements, and the chance to make memories of our wonderful city for those that call at home, those that visit, and those who will visit us soon. As a company, we have been hand in hand with the City of New Orleans and her citizens through many moments of uncertainty over the past four decades. We have weathered the storm with you and come out on the other side together.

As of March 19, 2020, all of our offices are all currently shut down due to the Coronavirus pandemic. If you need immediate assistance, please email reservations@bigeasy.com and someone will get back with you as soon as possible.

Please keep an eye on our social media pages for updates and announcements. And remember, be kind to one another. We’ll get through this together.

Stay healthy and vigilant,

Warren L. Reuther, Jr. and the Hospitality Enterprises Family